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common questions

common questions

I have a problem with my discount code/ My discount code doesn't work

Most of our discount codes can only be used once and you can only use one discount code per order. Unfortunately, discount codes cannot be combined and can only be applied to regular price fashion items, unless otherwise stated on our website.

Be sure to always enter your discount code exactly as you received it. Also make sure that your discount code has not expired and that you are not trying to buy goods that are excluded from this particular code.

If you just placed your order but forgot to add the discount code, don't worry! You are more than welcome to contact us and we will help you with this.

I have not received my order confirmation!

We will send an order confirmation to your e-mail within 24 hours after you placed your order. Should you not have received it within this time frame, check your spam and contact us if you still can't find it!

Where is my order?

Once your order has been shipped, you will receive a delivery confirmation. There you will find a link to the shipping company's website where you can track your order. Remember that our delivery times refer to working days, so holidays are not included.

Keep in mind that it can take 24-48 hours from the time you receive your delivery confirmation until the package can be tracked.

Can I change/cancel my order?

Unfortunately, we cannot make any changes to an order that has already been placed. We are also very quick to process your order and therefore we cannot cancel it before it is shipped. However, you always have the right to return your order to us up to 90 days after you receive it. Our returns are free!

Can I exchange items?

We do not offer exchanges as we cannot guarantee that items will be in stock when your return shipment reaches us. However, you are more than welcome to return the item you don't want to keep for a full refund and then place a new order with the item you want instead.

Have you received my return?

Our returns process takes up to 14 days from the day you sent your return back. Due to the high season, there may be delays in handling returns as the shipping companies did not work during the red days.

As soon as we have processed your return, you will receive a confirmation via e-mail and a refund according to the payment method you selected.

How do I pause my Klarna invoice?

You can pause your payment by logging into your Klarna account, or on your Klarna app with your Bank ID. By going to payment and pressing "report return" you pause your payment at no extra cost until your return has gone through. As soon as the return has been processed, you will receive an update from Klarna. Either your invoice has been canceled or updated with a new amount.

Can I return sale products?

Yes you can do that! As long as the products are in original condition and are in their original packaging , it is fine to make a return!

There is an item missing from my order

We have just opened a new warehouse in Sweden. Some of our fashion items are only shipped from this warehouse. Your items may therefore have been sent in separate shipments. The missing items should reach you shortly. Take a look at the delivery information to check if your order was sent in two separate shipments.

If your order was sent in a single shipment but you are missing an item, please contact us and provide your order number, the name of the item and a picture of the item and your return slip. We help you get the right side of everything!

I have received the wrong article

We apologize if you have received an incorrect item in your shipment! Contact us and state your order number, the name of the item and attach a picture of the item and your return slip. We help you get the right side of everything.

I have received a damaged shipment

If your shipment was damaged or opened upon delivery, please contact us and attach a picture of the damaged shipment. Also make direct contact with your postal agent or transport provider and also report the incident.